Returns & Refunds

Return eligibility

Items should be unused, in their original packaging and in resellable condition. Return eligibility is confirmed by email for each order. Contact support as soon as possible after delivery.

How to request a return

Email [email protected] with your order number and the reason for the return. Contact us before sending anything back so we can confirm whether your order is eligible and give you return instructions.

Please do not ship an item back before you receive return instructions from us — returns sent without prior contact may not be able to be processed.

Damaged or incorrect items

If your order arrives damaged, incomplete or incorrect, contact us with your order number and photos of the item and packaging. We will arrange a replacement or refund.

Refund process

Approved refunds are issued to the original payment method used at checkout. Once a refund is issued, the time it takes to appear on your statement depends on your bank or card provider.

Situations that may not be refundable

• Items damaged through misuse after delivery.
• Items returned without contacting support first.
• Orders where an incorrect or incomplete shipping address was provided.

Return address

The return address is confirmed by email for each approved return. The seller’s contact address is not a returns address, so please wait for instructions before shipping anything back.

Contact

POURVIO customer support: [email protected]. We aim to respond to customer inquiries as soon as possible. Contact page